Terms of use

These terms apply to use of Netje. The service is intended only for people aged 18 or over.

Netje lets customers describe a household-help request, shows suitable helper profiles under the published ordering rule, and provides messaging. Netje is not a party to an agreement for household work. Netje does not accept a cleaning assignment or assign work, hours, or customers; set or approve a rate; collect or distribute payment; charge helpers a commission or fee; give work instructions, track hours, or supervise performance or attendance. Netje does not guarantee contact, availability, an agreement, replacement, quality, safety, payment, or outcome.

Customer and helper decide themselves about tasks, planning, access, materials, price, payment, cancellation, tax, insurance, safety, and disputes. Netje does not make, sign, retain, or approve their work agreement. Netje neither asks for nor verifies a helper's private/business status and shows no status badge.

Users can close conversations, block, and report. In immediate danger, call 112; Netje is not an emergency service.

You can delete your account in the app. For questions, complaints, or an appeal, email support@netje.app or call the published telephone number. Dutch law applies insofar as mandatory consumer law does not provide otherwise.